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Legal

Privacy Policy

Last Updated: August 9, 2026

Katemba Luke ("we", "us", or "our") operates the website at katembaluke.com (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you:

Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely by third-party gateways — we do not store card details)

Usage Data: We may also collect information on how the Service is accessed and used, including pages visited, time spent, and other diagnostic data.

2. How We Use Your Information

We use the collected data for the following purposes:

  • To process and fulfill your orders, including sending digital files, receipts, and invoices.
  • To communicate with you about your orders, inquiries, and customer support requests.
  • To send you administrative information such as changes to our terms or policies.
  • To improve our website, product offerings, and customer experience.
  • To comply with legal obligations and resolve disputes.

3. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Order records are retained for a minimum of 5 years for tax and accounting purposes as required by Zambian law.

4. Data Sharing & Third Parties

We do not sell your personal data to third parties. We may share your data with:

  • Payment processors: ZynlePay, Pesapal, and PawaPay process payments securely. Your payment data is governed by their respective privacy policies.
  • Shipping providers: If you order a physical print, we share your name and address with the shipping carrier for delivery.
  • Email services: We use SMTP email to send order confirmations, receipts, and support communications.
  • Legal requirements: We may disclose your data if required by law or in response to valid legal requests by public authorities.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use the following types of cookies:

  • Essential cookies: Required for the website to function properly (e.g., session management, cart contents).
  • Analytics cookies: Google Analytics (GA4) helps us understand how visitors use our site.
  • Cookie consent: We use a cookie consent banner to manage your preferences. You can opt out at any time via the banner.

6. Your Data Protection Rights

Depending on your location, you have the following rights regarding your personal data:

  • Access: You have the right to request copies of your personal data.
  • Correction: You have the right to request that we correct any inaccurate information.
  • Deletion: You have the right to request that we delete your personal data, subject to legal retention requirements.
  • Objection: You have the right to object to our processing of your personal data.
  • Portability: You have the right to request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at hello@katembaluke.com. We will respond to your request within 30 days.

7. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of Zambia where the data protection laws may differ. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

8. Security

The security of your data is important to us. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this page periodically.

10. Contact

If you have any questions about this Privacy Policy, please contact us: