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Legal

Refund & Returns Policy

Last Updated: August 9, 2026

Thank you for shopping at Katemba Luke. Please read this Refund Policy carefully before making a purchase. By completing a purchase, you agree to the terms outlined below.

1. Digital Downloads

All sales of digital download products are final and non-refundable.

Due to the nature of digital files, once a download has been accessed or the files have been delivered via email, we cannot accept returns or issue refunds. We encourage customers to carefully review product descriptions, preview images, and license terms before completing their purchase.

If you experience technical difficulties downloading your files, please contact us at hello@katembaluke.com, and we will assist you promptly or re-send your files.

2. Physical Print Orders

For physical prints, we want you to be satisfied with your purchase.

  • Damaged in transit: If your print arrives damaged, please contact us within 7 days of delivery with photographic evidence. We will replace the print at no additional cost.
  • Print quality issues: If you believe the print quality does not meet the advertised standard, contact us within 7 days for review. We may offer a replacement at our discretion.
  • Change of mind: We do not accept returns for change of mind on physical prints due to the custom nature of each print order.

3. Collections

Curated collections, whether digital or physical, are subject to the same policies as individual products: digital collections are non-refundable; physical collection items follow the print policy above.

4. How to Request a Replacement

To request a replacement for a damaged or defective print:

  1. Email us at hello@katembaluke.com within 7 days of delivery.
  2. Include your order number and a clear photo of the damage or defect.
  3. We will review your request and respond within 2 business days.
  4. If approved, a replacement will be shipped at no additional cost.

5. Payment Disputes

If you believe there has been an error with your payment or charge, please contact us directly before filing a dispute with your bank or payment provider. We are committed to resolving any issues fairly and promptly.

6. Contact Us

For any questions about this Refund Policy, please contact us: